Corona Virus – Book with Confidence
Book with Confidence with our Covid Cancellation Policy 2021.
We understand that the constantly changing Covid situation is creating a fair amount of uncertainly and that you might be nervous about committing to booking a holiday, our team are here to reassure you that with Design Holidays you can book with confidence, safe in the knowledge that if you are unable to take your holiday we are here to help.
If you wish to make any changes to an existing booking then please email us with your booking reference firstname.lastname@example.org we can’t accept or make any changes without having email confirmation from the person who placed the booking. We are very happy to discuss/advise over the telephone on an existing booking and would be very happy to call you (at a convenient time to you, during office hours) but we do need you to email your request first please.
We know the travel industry, and after more than 27 years of experience in business we know how to deal with unexpected global situations. Our holiday experts are on hand every step of the way to make sure your holiday is as protected as possible in these unpredictable times.
We know that peace of mind and flexibility are key to ensuring that you feel confident in booking your holiday, be assured our team can talk you through your options available and our terms and conditions relating to each aspect of your trip, allowing for full transparency to enable you to make informed decisions.
What we would like to say is thank you all so much for your loyalty and understanding this year, our sales team look forward to helping you plan your next holiday with us! All of our resorts are open and are accepting bookings as normal, some of the offers are sensational, so please check availability online or email our team on email@example.com
Please note most of our resort destinations are requiring a negative Covid test at least 72hrs prior to arrival date. Can we ask all of our clients travelling within the next 2 months, to please refer to foreign office advice by viewing their destination here.
Our Design Holidays ‘Coronavirus Cancellation Policy’ is in place for Summer 2021 and is as follows:
For all new bookings from January 2021, if your holiday is unable to proceed purely as a result of Coronavirus restrictions* then we will offer you three options:
- Delay your holiday: Contact Design Holidays and we will discuss your options to see if it is possible to defer your travel dates, in some instances this might involve additional fees which you would be obliged to pay, or indeed you might qualify for a partial refund if your new selected dates are a cheaper option with our Resorts. Please rest assured there is no admin fee for this service.
- Change your destination: Contact us and we will discuss your options to see if it is possible to change the destination of your holiday, in some instances this might involve additional fees which you would be obliged to pay, or indeed you might qualify for a partial refund if your new destination is cheaper than your current booking. Please rest assured there is no admin fee for this service.
- Cancel your holiday and receive a full refund (including deposit) once we have received back monies from your chosen Resort this has to be requested at least 21 days before your holiday is due to depart, refunds will only be processed as long as your balance has been paid in full.
If you have a change of mind due to Coronavirus fears and/or any other reason but the FCO have not specifically advised against travel to your chosen destination then we will offer you the following options:
- Same as option 1 above
- Same as option 2 above
Option to cancel: You do always have the option to cancel your holiday, cancellations are made as per the terms outlined in our terms and conditions and may incur cancellation charges, however, we do pride ourselves on our customer service and every client is valuable to us, we will always look at each booking individually and if we can recover any costs from our Resorts then we will do our very best to pass this back to our clients. Please do note, if there is no Government advice against travel to your destination there remains no obligation on the part of your tour operator to provide a refund. We would also recommend you check with your travel insurance to see if your reason for cancellation is covered under your policy.
*Definition of Coronavirus Restrictions:
Where travel to the destination would contravene the travel advice issued by the UK Government and FCO
There are entry restrictions imposed by a county to UK residents where there is a legal obligation to quarantine (as opposed to self-isolation) for more than 3 days on arrival.
Where there are Visa suspensions meaning UK residents are denied entry to booked destinations.
If there is a UK Government and FCO requirement to quarantine in a managed hotel on return to the UK.